A very competent network capable of reaching any point throughout the world. Iveco has  After Sales Services in  America, Europe, Africa & Middle East, Asia Pacific with

3,000 service points
22 spare parts outlets
50,000 specialists
10 million orders
300,000 different Iveco original components

More than one hundred carefully selected, trained staff who courteously respond to customer requests for assistance with competence and professionalism.
This is the essence of the Iveco CustomerCenter, which also has the important strategic task of establishing new contacts with potential customers, as well as continuing to nurture existing customer relationships.

More than 50% of cases with reported malfunctions are resolved within 3 hours and over 80% within 7 hours. This is Iveco’s Assistance Non-Stop (ANS) visiting card, valid for the life-span of any Iveco model (under warranty or not), whatever the vehicle’s registration year.

In case of need, just call:

any day of the year, 24 hours a day, in 25 European and non-European countries where you’ll be answered by a team of more than 80 highly-trained service and product staff, each of whom speaks at least three languages.

By using the chassis number the operator can identify the vehicle and its technical specifications in real-time, note the type of malfunction and organise the repair, locating and calling the nearest, most suitable workshop to deal with the vehicle. Furthermore, when necessary, ANS organises the transport of perishable or dangerous loads. By simply making a series of telephone calls, this service follows the customer until the vehicle is completely repaired.

Non-Stop Assistance: commitment, courtesy, service professionalism of those on the road

Operational since 1997, Iveco Windelivery was created to improve customer service in the event of an urgent part requirement not available from a dealer or authorised workshop.
Using a reliable transport network – via air or road – managing to locate necessary parts in warehouses, plants and suppliers, guaranteeing delivery in the shortest possible time. Operative all year round, 24 hours a day and can be activated (outside working hours) by Our customers by simply calling the CustomerCenter or by the dealer directly, thanks to the web-based application to which they have access.
The Iveco Windelivery service is operational in all European markets and can also provide the network with support regarding alternative solutions in case of particularly complex components.

Windelivery, a solution for even the most difficult cases